In today’s digital age, having a website is essential for businesses to remain competitive and relevant. A website is often the first point of contact that potential customers have with a business, and it is essential to make a great first impression. For local businesses, a website is even more critical as it can help them connect with their target audience and drive foot traffic to their physical location. Here are five things local business websites should have:
Clear and concise contact information
One of the primary reasons people visit local business websites is to find contact information such as phone numbers, email addresses, and physical addresses. It is crucial to ensure that this information is displayed prominently on the website, ideally in the header or footer of every page. The contact information should be clear and concise, and it should be easy for visitors to find and use. Providing clear and concise contact information can help local businesses connect with potential customers and build trust.
Accurate business information
In addition to contact information, local business websites should also provide accurate information about the business, such as its hours of operation, products or services offered, and pricing information. Providing accurate information can help visitors make informed decisions and ensure that they have a positive experience with the business. It is also important to keep this information up to date to avoid confusion or disappointment.
Local business websites should have a user-friendly design that is easy to navigate and understand. Visitors should be able to find the information they are looking for quickly and easily. The website should also be optimised for mobile devices, as an increasing number of people are accessing websites on their smartphones and tablets. A responsive design that adjusts to the size of the screen is ideal for local business websites. A user-friendly design can help local businesses attract and retain visitors and encourage them to visit the physical location.
Customer reviews and testimonials
Customer reviews and testimonials are an excellent way to build trust and credibility with potential customers. Local businesses should include customer reviews and testimonials on their website, ideally on the homepage or a dedicated testimonials page. Positive reviews and testimonials can help visitors feel more confident about the business and encourage them to make a purchase or visit the physical location. It is also important to respond to negative reviews in a professional and timely manner to demonstrate that the business takes customer feedback seriously.
Call-to-action (CTA) buttons are an essential element of any local business website. CTAs are designed to encourage visitors to take a specific action, such as making a purchase or booking an appointment. Local businesses should include clear and prominent CTA buttons on their website, ideally on every page. The CTA buttons should be easy to find and use, and they should be designed to stand out from the rest of the content. Effective CTA buttons can help local businesses convert website visitors into paying customers.
Local business websites should have clear and concise contact information, accurate business information, a user-friendly design, customer reviews and testimonials, and call-to-action buttons. These elements can help local businesses connect with their target audience, build trust and credibility, and drive foot traffic to their physical location. By investing in a high-quality website that meets the needs of their target audience, local businesses can gain a competitive advantage and thrive in today’s digital age.
If you run or manage a multi-location business, BizHQ from Boost 360 can help you create separate websites for each location so that you are able to offer customised content. Our websites are designed so that customers can get the information they need at a single glance. Try BizHQ and simplify the running and promotion of your multi-location business.